We usually ship by FedEx or DHL or NZ Post. With the high quality of instruments that we offer it is recommended that you use this safe and reliable method of shipping. On special request, we will try to accommodate all special shipping requests. Customer pays all shipping, insurance and any bank charges, including any returned merchandise. All insurance claims are the responsibility of the customer to initiate. If your transaction involves a trade, and you reject the instrument we send you, we have the choice either to return your trade instrument or refund the cash value allowed for it in the trade deal. All claims regarding loss or damage are the responsibility of the purchaser.
Every musician’s worst nightmare. You open your new gear only to find that it has been damaged in transit. We understand how deflating this is, and we know that every instrument is unique and perhaps irreplaceable.
Fortunately you won’t be stuck with broken gear, we will get you a full refund or exchange your item for a similar instrument as long as you notify us immediately. There’s only a few things we’ll need from you:
• Pictures of the shipping box, with close up photos of any damage to the box.
• Pictures of the damage to the instrument/case, the more photos and details the better!
• Any other information you’d like us to know about the damage.
• Then we will email you a return label, and the damaged item can be returned.
Taxes & Duties:
For Non-NZ orders, any taxes and duties due are the sole responsibility of the purchaser.