Terms of service

TERMS OF SERVICE — STUDIO 1 VINTAGE INSTRUMENTS LIMITED

 

Effective Date: 21 January 2026

Last Updated: [21 January 2026

These Terms of Service (“Terms”) govern your use of the Studio 1 Vintage Instruments Limited website (www.studio1-vintage.com) and any purchases, orders, or services made through it (“Service”). By accessing or using the Service, you agree to be bound by these Terms.

If you do not agree to these Terms, please refrain from using the website or purchasing goods or services through it.

1. Business Information

The website is operated by Studio 1 Vintage Instruments Limited (“Studio 1”, “we”, “our”, or “us”).

Studio 1 Vintage Instruments Limited

Units 14–15, Victoria Park Market

210–218 Victoria St West, Auckland, New Zealand

2. Application of These Terms

These Terms govern:

• browsing or using the website

• purchasing products online

• shipping, delivery, and related ecommerce services

These Terms do not govern consignment, trade-in, evaluation, or sale-on-behalf arrangements.

Such arrangements are governed by our separate Consignment & Trade-In Terms, available at:

www.studio1-vintage.com/pages/terms-conditions-sale-or-consignment

Where there is inconsistency, the Consignment & Trade-In Terms prevail for those specific arrangements.

3. Accuracy, Product Descriptions, and Vintage Instruments

Studio 1 specialises in vintage, used, rare, and one-of-a-kind instruments. Many items may:

• be pre-owned

• contain age-related wear

• include non-original parts

• exhibit variances in finish, tone, or construction

We endeavour to describe all items accurately and provide detailed photographs.

However, vintage instruments frequently display unique condition characteristics.

By purchasing from Studio 1, you acknowledge and accept:

• reasonable variations in condition

• normal wear consistent with age

• the subjective nature of tone and playability

Nothing in this clause limits your statutory rights.

4. Pricing, Taxes, and Payment

All prices on the website are shown in New Zealand Dollars (NZD) and include GST unless stated otherwise. Pricing may update to your local curreny based on your IP address. 

Studio 1 reserves the right to:

• change prices without notice

• correct errors or inaccuracies

• refuse or limit orders

Payment is required at checkout. Orders are confirmed once payment has cleared.

5. Shipping and Delivery

Shipping costs are displayed at checkout.

We will provide tracking where available.

Title and risk transfer to you once the item is dispatched.

Studio 1 will take reasonable steps to package items securely, but we are not responsible for delays or loss caused by shipping carriers or customs agencies.

Full details are contained in our Shipping Policy:

www.studio1-vintage.com/policies/shipping-policy

6. Returns and Refunds

Your rights under the Consumer Guarantees Act 1993 (CGA) and Fair Trading Act 1986 apply.

Studio 1 offers additional goodwill returns for certain items (e.g., our 7-Day Approval Period for guitars), but these apply only where expressly offered and are subject to conditions.

Our full Refund Policy forms part of these Terms:

www.studio1-vintage.com/policies/refund-policy

Where the Refund Policy and these Terms conflict, the Refund Policy prevails.

7. Prohibited Uses

You may not use the website:

• for unlawful or fraudulent purposes

• to upload viruses or malicious code

• to violate intellectual property rights

• to attempt to disrupt or misuse the website or technology services

• to conduct automated scraping or data extraction without consent

We may suspend or terminate access for breaches of these Terms.

8. Intellectual Property

All content on the website—including images, text, graphics, and audio/video content—is owned by Studio 1 or licensed to us.

You may not reproduce, publish, distribute, or modify any content without written permission.

9. Disclaimer and Limitation of Liability

Nothing in these Terms excludes, restricts, or modifies any rights you may have under New Zealand law, including:

• Fair Trading Act 1986

• Consumer Guarantees Act 1993

To the extent permitted by law:

• Studio 1 excludes all warranties not expressly stated in these Terms

• Studio 1 is not liable for indirect, consequential, or special losses

• Studio 1’s total liability is limited to the amount paid for the relevant product or service

This clause does not apply to liability that cannot be excluded under New Zealand law.

10. Third-Party Services

Our site may use third-party platforms (including Shopify, payment processors, and shipping carriers). Their terms apply in addition to ours.

We are not responsible for:

• errors caused by external service providers

• downtime, outages, or third-party system failures

11. Personal Information and Privacy

Your use of the website is also governed by our Privacy Policy:

www.studio1-vintage.com/policies/privacy-policy

By using our Service, you consent to data collection, storage, and processing as described in that policy.

12. Changes to These Terms

We may update these Terms from time to time.

Changes take effect immediately upon posting.

Your continued use of the website constitutes acceptance of the revised Terms.

13. Governing Law

These Terms are governed by the laws of New Zealand.

Any disputes will be subject to the exclusive jurisdiction of New Zealand courts.

14. Contact Information

For questions about these terms, please contact us via our contact page.

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